Last Updated: July 23, 2025
This Privacy Policy ("Policy") explains how Abandoned Cart Recovery (the "Service," "we," "us," or "our"), a SaaS platform hosted at https://abandonedcartrecovery.com (the "Website"), collects, uses, shares, and protects information from users ("Users" or "you"). This Policy applies to all Users of the Service, including e-commerce store owners and their customers. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR). The app name of this service in facebook is Pushdaddy_automation owned and operated by Pushdaddy software private limited, whose registered office is C/O UMESH CH. TIWARY G.M. ROAD Bhagalpur Jagdishpur Bhagalpur , Bihar - 812001
By using the Service, you consent to the practices described in this Policy. If you do not agree, please do not use the Service.
1. Information We Collect
We collect information to provide and improve the Service, which helps e-commerce stores recover abandoned carts via automated messaging (e.g., through integrations like WhatsApp Cloud API). We collect the following types of information:
- Personal Identification Information: When you register, subscribe, or interact with the Service, we may collect your name, email address, phone number, billing information, and business details (e.g., store URL).
- Customer Data from Your Store: With your permission, we access abandoned cart data from your e-commerce platform, including customer names, email addresses, phone numbers, cart contents, and order details.
- Usage Data: Automatically collected information such as IP address, browser type, device information, pages visited, and interaction timestamps.
- Messaging Data: When using integrations like WhatsApp Cloud API, we process message content, delivery status, and identifiers (e.g., phone numbers) to send cart recovery notifications.
Information is collected only if voluntarily provided or with your explicit consent (e.g., via API integrations). You can refuse to provide information, but this may limit Service functionality.
2. How We Use Your Information
We use collected information for the following purposes:
- To provide the Service, including analyzing abandoned carts and sending recovery messages via channels like WhatsApp.
- To improve the Service, such as through analytics and personalization.
- To communicate with you about updates, support, or marketing (with opt-out options).
- To comply with legal obligations and prevent fraud.
We do not use your data for automated advertising targeting without consent.
3. Sharing and Disclosure of Information
We share information only as necessary:
- With Service Providers: Third parties (e.g., payment processors, analytics tools) that assist with operations, bound by confidentiality and used only for specified tasks.
- With Meta/WhatsApp: When using WhatsApp Cloud API, we share message data and identifiers with Meta Platforms, Inc. ("Meta"), who acts as a data processor on our behalf. Meta processes this data solely to facilitate messaging and does not use it to inform ads. Data is retained for up to 30 days for functionality (e.g., retransmissions), after which it is deleted unless otherwise instructed.
- Legal Requirements: If required by law, subpoena, or to protect rights/safety.
We do not sell your personal information.
4. Data Security
We implement reasonable security measures, including encryption (e.g., end-to-end for WhatsApp messages), access controls, and regular audits, to protect data from unauthorized access, loss, or alteration. Cloud API messages at rest are encrypted, with keys managed by Meta on our behalf. However, no system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal data only as long as necessary for the purposes outlined (e.g., up to 30 days for WhatsApp message data). User identifiers are deleted within 30 days of the last status update. You can request deletion at any time.
6. International Data Transfers
Data may be transferred to and processed in countries outside your jurisdiction (e.g., US for Meta services). We ensure transfers comply with laws like GDPR using mechanisms such as Standard Contractual Clauses.
7. Your Rights and Choices
Depending on your location, you may have rights to access, correct, delete, or restrict your data. Contact us at support@abandonedcartrecovery.com to exercise these rights. You can also opt out of marketing communications or withdraw consent for data processing.
8. Children's Privacy
The Service is not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Policy periodically. Changes will be posted here with the "Last Updated" date. Continued use of the Service constitutes acceptance.
10. Contact Us
For questions or concerns, contact us at:
Abandoned Cart Recovery Support
Email: support@abandonedcartrecovery.com
Website: https://abandonedcartrecovery.com
For Meta/WhatsApp-specific inquiries, refer to Meta's WhatsApp Privacy Policy and Cloud API Data Privacy Documentation.